Privacy Policy

dupes.gg ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform (the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information from Steam Authentication

When you sign in to dupes.gg using your Steam account, we receive and store the following information from your Steam profile:

• Your Steam ID (a unique numerical identifier)
• Your Steam display name
• Your Steam avatar image URL

We do not receive or store your Steam password or any other credentials. Authentication is handled entirely through Steam's OpenID system.

1.2 Transaction Information

When you make a purchase or list a dupe for sale, we collect:

• Purchase history (which dupes you have purchased, dates, and amounts)
• Sales history (which dupes you have sold, dates, amounts, and buyer information)
• Listing fee payment records
• Payout information as provided to Stripe

Payment card details and sensitive financial information are processed and stored exclusively by Stripe and are never stored on our servers.

1.3 User-Generated Content

We collect and store content you upload to the platform, including dupe files, screenshots, listing descriptions, tags, ratings, and reviews.

1.4 Automatically Collected Information

When you access the Service, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages viewed, and the date and time of your visit. This information is used for analytics, security monitoring, and to improve the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and manage your account, authenticate your identity, and display your profile information.
• Transaction Processing: To facilitate purchases, sales, listing fee payments, and seller payouts.
• Platform Operation: To display listings, enable search and discovery, show ratings and reviews, and operate the marketplace.
• Communication: To send you transaction confirmations, important platform updates, and respond to your inquiries.
• Security: To detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
• Improvement: To analyze usage patterns, improve the Service, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Payment Processing: We share necessary transaction data with Stripe to process payments, listing fees, and seller payouts. Stripe's handling of your data is governed by Stripe's own Privacy Policy.
• Public Profile Information: Your Steam display name and avatar are displayed publicly on your listings and reviews. Other users can see your seller profile.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of dupes.gg, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for advertising or marketing purposes.

4. Cookies and Session Data

dupes.gg uses a session cookie to maintain your authentication state after you sign in with Steam. This cookie is essential for the functioning of the Service and allows you to remain signed in as you navigate the platform. The session cookie is encrypted and contains only a session identifier. It does not contain personal information.

We do not use third-party tracking cookies or advertising cookies. We may use minimal analytics cookies to understand how the Service is used and to improve user experience.

5. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure session management, and regular security reviews. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and transaction history for as long as your account is active or as needed to provide the Service. If you wish to delete your account, please contact us. Some information may be retained for a reasonable period after account deletion to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for up to seven (7) years for tax and accounting purposes.

7. Children's Privacy

dupes.gg is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us immediately at support@dupes.gg.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at support@dupes.gg. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated Privacy Policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Material changes will be communicated through a notice on the platform.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@dupes.gg